Steps to Try before Calling for Support: 

• Make sure the Chromebook/iPad is charged.

• Restart the device. 

  • How to Restart a Chromebook (Video)

  • How to Restart an iPad (Video)

• Check  to make sure the Internet/Wifi is working.

  • How to Check You are Connected on a Chromebook (Video)

  • How to Check You are Connected on an iPad (Video)

• Check to see if Chromebook shows that it is managed by BSD.

  • How to Check if the Chromebook is Managed

Tutorials & Help Documents to Help Problem Solve

Technology Support Phone Numbers:

When calling, please be prepared to share the following information:

• Student’s full name

• Device Type (Chromebook, iPad)

• School issued or a personal device

• Description of the problem

KFS - 844-2670

HBS - 844-2749

BJH - 844-2600

BHS - 844-2510